Privacy Policy

1. Who We Are

Hyland’s Holiday Apartments (“we”, “us”, “our”) is a self-catering holiday accommodation provider based in Teignmouth, Devon. Our website address is https://hylandsholidayapartments.co.uk/.

Contact: 27 Barnpark Rd, Teignmouth TQ14 8PJ  |  Tel: 01626 772883  |  Email: hylandsholidayapartments@yahoo.co.uk

2. What Data We Collect

We may collect the following personal data when you interact with our website or services:

• Full name
• Email address
• Phone number
• Payment details (processed securely via Stripe or Holiday Cottages)
• Booking information (dates, number of guests, special requirements)
• Usage data collected automatically via cookies and analytics tools

3. How We Collect Your Data

We collect data through the following means:

• Contact forms on our website
• Booking system when reserving an apartment or the Hyview Bungalow
• Third-party booking platform (holidaycottages.co.uk) for certain apartment bookings
• Newsletter/email list sign-up when you opt in to receive updates
• Automatically via cookies, Google Analytics, and Google Search Console when you browse our website

4. Why We Collect Your Data

We use your personal data for the following purposes:

• To respond to enquiries submitted through our contact forms
• To manage, confirm, and fulfil accommodation bookings
• To process payments securely
• To send you newsletters or marketing emails (only where you have opted in)
• To analyse website usage and improve our online presence using Google Analytics and Google Search Console
• To comply with our legal obligations

5. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data on the following legal grounds:

• Consent – for newsletter sign-ups and marketing communications
• Contractual necessity – for processing bookings and payments
• Legitimate interests – for responding to enquiries and improving our website
• Legal obligation – where required by law

6. Cookies & Tracking

Our website uses cookies and similar tracking technologies. These include:

• Google Analytics – to understand how visitors use our website. This data is anonymised and aggregated.
• Google Search Console – to monitor our website’s performance in search results
• Essential cookies – required for the website to function correctly

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of our website.

7. Third-Party Services

We use the following third-party services which may process your data:

• Google Analytics & Google Search Console (Google LLC) – website analytics and performance tracking
• Stripe – secure payment processing. Stripe’s privacy policy can be found at stripe.com/gb/privacy
• Holiday Cottages (holidaycottages.co.uk) – third-party booking platform for certain apartments. Please refer to their privacy policy for details of how they handle your data.
• Facebook & Instagram – social media integrations for sharing and engagement
• WordPress / Elementor – website platform and page builder

We do not sell, rent, or share your personal data with any other third parties beyond those listed above.

8. Where Your Data Is Stored

Your data is stored securely within the United Kingdom using our WordPress/Elementor website system and our internal management platform. Data processed via Holiday Cottages or Stripe is subject to their respective data storage policies. All processing complies with UK GDPR requirements.

9. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. If you would like your data removed, please contact us and we will action your request promptly.

10. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access – you can request a copy of the data we hold about you
• Right to rectification – you can ask us to correct any inaccurate data
• Right to erasure – you can request that we delete your data
• Right to restrict processing – you can ask us to limit how we use your data
• Right to data portability – you can request your data in a portable format
• Right to object – you can object to us processing your data for marketing purposes
• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at hylandsholidayapartments@yahoo.co.uk, by telephone on 01626 772883, or by post at 27 Barnpark Rd, Teignmouth TQ14 8PJ.

11. Complaints

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the UK’s data protection authority:

Information Commissioner’s Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.